Click the Network tab and make sure that the Preserve log check box is checked-in.Ĥ. Select Console and make sure Preserve Log checkbox is checked-in.Ħ. Right-click anywhere (Windows) or press Ctrl + click (Mac) in Console Log and Select Save As. Press F12 (Windows) OR press Option+Command+I (Mac).ģ. Collect HAR/VAR Logs in Chromeġ. Navigate to the page with the current issue.Ģ. Support will need to gather the HAR & VAR logs from your web browser in order to dig deeper and see what is going on behind the scenes. If you receive errors that are not reproducible by others at your firm or our support team. While troubleshooting, it’s very helpful for Support to gather the HAR (HTTP Archive Viewer) logs. HAR logs provides information detailing how your browser interacts with Clockwork. This support article provides instructions on how to collect HAR (HTTP Archive Viewer) logs in Google Chrome and Firefox.
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